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For more information, go to www.arthritisresearchuk.org

Our privacy policy

At Arthritis Research UK your privacy and preferences matter. We promise to:

  • respect your personal details and to keep them safe and secure
  • never sell or exchange your information with another organisation for their own use
  • respond promptly to any request you make to change your details, or for us to stop using your information
  • be clear when we collect your details and not to do anything you wouldn’t reasonably expect.

We won't:

  • send you marketing, product and service information you have not requested or agreed to receive
  • sell your data to another organisation.

We believe that personal data helps us to better understand our customers and supporters. This in turn allows us to make our decisions, services and information better and more relevant for customers, supporters and others whose lives are affected by arthritis.

This privacy notice sets out how Arthritis Research UK and our trading company may collect and use personal information and data. In some cases we will ask for your consent directly (for example, to process a donation or to provide a particular element of a service), or your consent may be clear from the nature of your query. Where we obtain personal data we may perform additional activities. Our justification and legal basis are described here.

If you have any questions about how we store and use personal data or about this privacy notice, please contact the supporter care team via supportercare@arthritisresearchuk.org or by calling 0300 790 0400. You can also change your details or ask us to stop using data or sending marketing communications.

Who we are

In this privacy notice, “we” means Arthritis Research UK, and Arthritis Research UK Trading Limited. On 1 November 2017, Arthritis Research UK and Arthritis Care merged to form a single leading charity to better improve the lives of people affected by arthritis. This means that all data collected by or passed to Arthritis Care (both before and after that date) is now processed by Arthritis Research UK as set out in this privacy notice.

Arthritis Research UK is a charity registered in England and Wales (number 207711) and in Scotland (SC041156), and a company incorporated in England and wales (number 490500). Its registered address is Copeman House, St. Marys Court, Chesterfield, Derbyshire, S41 7TD. We invest in breakthrough treatments, the best information and vital support for everyone affected by arthritis.

Arthritis Research UK Trading Limited is a company incorporated in England and Wales (number 891517) with its registered office address at Copeman House, St. Marys Court, Chesterfield, Derbyshire, S41 7TD. It is a wholly owned subsidiary of Arthritis Research UK which trades on behalf of Arthritis Research UK, to raise funds for it.

Changes to this privacy notice

We may change this privacy notice from time to time. If we make any significant changes in the way we treat your personal information we will make this clear on the Arthritis Care and Arthritis Research UK respective websites or by contacting you directly.

Your rights

At Arthritis Research UK we take your rights very seriously. You can request we delete copies of your personal data, ask us to stop particular activities, withdraw a consent you've given previously or challenge the results of any decisions or profiling. As long as we're not restricted from doing so (for example by legal and accounting requirements), we'll fulfil all requests.

You can request that we hold a record solely for the purpose of preventing other uses – for example to ensure we won't send you marketing information in the future. In many cases this may be more effective than complete removal of your data as this may lead to our contacting you in future if we receive a valid consent to do so via other means. Our purposes for data processing are set out in this privacy notice. Please contact our supporter care team on supportercare@arthritisresearchuk.org or 0300 790 0400 to discuss any concerns.

You have a right to ask for a copy of the information we hold about you. You can also request this in a machine-readable format for transfer elsewhere. To access your information, please send a description of the information you want to see and proof of your identity by post to

Arthritis Research UK
Copeman House, St Marys Court
Chesterfield
Derbyshire, S41 7TD

We can't accept these requests by email as we want to guarantee that we only provide personal data to the right person.

If you discover that we have incorrect information in the details of you that we hold, please let us know and we'll correct them.

If you're not happy about how data is processed, and wish to make a complaint, then please contact our supporter care team on supportercare@arthritisresearchuk.org or 0300 790 0400. If you're unhappy with how a complaint is handled then you should contact the Information Commissioner’s Office (ICO). You may contact the ICO without first making a complaint to us. You can find more information about the ICO and your rights at ico.org.uk.

How we keep your data and who has access

We ensure that there are appropriate technical controls in place to protect your personal details. For example, our online forms are always encrypted and our network is protected and routinely monitored.

If you use a debit or credit card to donate to us or buy something online or over the phone, we'll ensure that this is done securely in line with the PCI DSS standards by us or our contracted suppliers. All credit and debit card details are securely destroyed once the payment or donation has been processed.

We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff, volunteers and contractors.

We regularly update systems and IT services and have a legitimate interest to do so. We'll move data between systems and use data for verification and management. We'll also run administrative data processing activities to ensure data is correct and accurate. We'll use specialist ICT service providers for this and some data may be stored in the cloud.

We use external companies to collect or process personal data on our behalf. We do comprehensive checks on these companies before we work with them, and put a contract in place that sets out our expectations and requirements, especially regarding how they manage the personal data they have collected or have access to.

Your personal information may be transferred to, and stored at, a destination outside the European Economic Area ("EEA") and may be processed by staff operating outside the EEA who work for us or for one of our suppliers. We'll ensure that your information is held in compliance with the European data protection regulations.

We'll only share your details in exceptional circumstances if we're under a duty to disclose your personal information in order to comply with any legal obligation (for example to government bodies and law enforcement agencies), where we have good reason to believe that a person’s vital interests are at stake (for example where a child reports abuse, or someone reports serious self-harm or a serious intention of harming someone else) or in order to enforce or apply our rights (including in relation to our respective websites or other applicable terms and conditions), or to protect Arthritis Research UK and Arthritis Care.

Beyond this, we'll only ever share your data in other circumstances if we have your explicit and informed consent.

We keep records for as long as is required in accordance with legal requirements and tax and accounting rules. We retain contact details for marketing and suppression purposes until a request is made to remove information. We may also keep internal records of any contact with you indefinitely. Where your information is no longer required, we'll ensure that it's disposed of in a secure manner. For example, if you send us information in paper format, we may scan this and securely destroy the paper copy.

Children’s data

We sometimes collect and manage information from children, and aim to manage it in a way which is appropriate to the age of the child. Information is usually collected when children attend our events or fundraise for us. But it can also be sensitive personal data of children who are receiving support from our Young People and Families service.

Wherever possible and appropriate, we'll seek consent from a parent or guardian before collecting information about children and we'll make sure advertising for events is age appropriate.

How we collect your information

We collect information in the following ways:

When you give it to us DIRECTLY

You may give us your details when you fundraise for us or generously donate, receive support from our helplines or another service, volunteer with us, join one of our networks, enter our raffle or lottery, order an information booklet, tell us your story, make a donation, purchase our products or communicate with us. Sometimes your information is collected by an organisation working for us (e.g. a professional fundraising agency), but we're responsible for your data at all times.

We'll collect and process all the information that you give us, as well as responses given to you by our staff or the Arthritis Virtual Assistant. This may include sensitive personal data where you volunteer this information.

We may also collect and retain your information if you send feedback about our services or make a complaint.

When you use our websites

When you visit our websites, information about your visit is recorded and stored on your own computer, using cookies. Cookies are text files which identify your computer to our server. Cookies in themselves don't identify the individual user, just the computer used. You can find more information on how we use cookies below. Beyond this, you'll remain anonymous unless you log in.

When you log in and browse Arthritis Research UK’s site, including that of the online shop, you'll remain logged in for 20 minutes from when you last access a page, or until you log out. You can request that we keep a record of your favourite content and our online shop will keep information about your shopping cart and transaction so that we can process these and deal with future queries.

When you give it to us INDIRECTLY

Your information may be shared with us by independent event organisers, for example the London Marathon or fundraising sites like Just Giving or Virgin Money Giving. These independent third parties will only do so when you've indicated that you wish to support Arthritis Care or Arthritis Research UK and with your consent. You should check their privacy policy when you provide your information to understand fully how they'll process your data.

We may also obtain your personal details if they're included in other information which we have a valid reason to receive. Examples include if you're named as a third party in an email sent to us or if you are a co-beneficiary of a legacy request. In such an instance we won't add your details to our own direct records, but may keep copies of the information for up to 10 years.

When you give permission to OTHER ORGANISATIONS to share your details

The information we get from other organisations may depend on your privacy settings or the responses you give, so you should regularly check them. This information comes from the following sources:

Referral by a healthcare professional: Many customers access some of our services for people with arthritis following a referral or recommendation by a healthcare professional where consent to be referred has been obtained by the healthcare professional in question. Where we receive your details in this way we will use them to signpost and identify suitable services, but will always confirm with you before enrolment.

Third party organisations: You may have provided permission for a company or other organisation to share your data with third parties, including charities. This could be when you buy a product or service, register for an online competition or sign up with a comparison site.

Information available publicly

We may obtain and store information about you that's available publicly from third-party sources such as from Companies House and information that has been published in articles/newspapers.

Social media

Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp, LinkedIn, Instagram or Twitter, you might give us permission to access information from those accounts or services. Where you follow us via social media, we won't automatically add you to our own records. However, if we receive a direct request from you (for example to make a donation, use one of our services or request a booklet) we'll treat your details as having been received directly.

Your supporter record

If you support us, for example sign up for our marketing, make a donation, volunteer, register to fundraise, sign up for a workshop or an event, lobby or campaign for us or buy something from us, well keep a record of your support.

In many cases, legal rules may require us to store information for up to seven years after a particular activity. We also believe it improves relationships if we can access past records of support if you ever get in touch again. But we know that it's not fair to keep hold of your data forever without good reason.

Many supporters choose to leave us a legacy in their will, or their families may choose to make a bequest. It can be of great comfort to families in these situations to know how much your support mattered to us. If you make a pledge then we'll hold your record indefinitely.

If you request that we hold your details in order to block marketing communications, either directly or via the Fundraising Preference Service, then we must also keep a record indefinitely.

If we don't need to keep records in this way then our standard data retention policy is to keep your record for a period of 10 years, from your most recent active support, after which we'll normally remove any information that may identify you personally.

We'll apply a similar 10-year rule to personal data that we collect as part of our work. This may include contractors, suppliers or third parties where this personal data comes into our possession through legitimate activities.

You may, of course, wish for us not to keep your records. If you wish us to remove information that would identify you, or want to discuss our record-keeping policy, please contact our supporter care team on supportercare@arthritisresearchuk.org or 0300 790 0400.

Our services

We run services to provide support to individuals affected by arthritis, and collect personal data in order to provide those services. This includes our helplines, online community, information provision, local support sessions, and other activities aimed at preventing and reducing isolation.

Where appropriate we may share information with your GP, orthopaedic surgeon, or other healthcare professional. We'll always obtain your consent before we plan to do this.

Helpline

The Arthritis Care and Arthritis Research UK helplines collect sensitive personal data about your health when you speak, email or send an instant message to them. We'll use this information to answer your questions and give guidance and support. We'll also use it for training, quality monitoring or evaluating the services we provide. Your data is kept for a maximum of six months, which allows us to monitor and evaluate the service.

The helpline team may pass your information to BUPA so their specialist clinicians can help us assess your query. We'll inform you before we consult with BUPA clinicians. Where information, including sensitive data, is passed to BUPA, they'll store it for a period of seven years, with limited access only to clinicians and appropriate persons. BUPA’s privacy policy can be found at www.bupa.co.uk

Arthritis Virtual Assistant

The Arthritis Virtual Assistant on Arthritis Research UK's website is our interactive advisor which utilises the IBM Watson Cognitive Computing platform to answer your questions. It'll use the information you give it to answer your questions and learn how to better answer questions in the future. This is in line with theIBM privacy policy.

The Arthritis Virtual Assistant doesn't need your personal information and will only ask for your first name. The Arthritis Virtual Assistant won't treat your conversations as personal data and you must not provide the Arthritis Virtual Assistant with any other personal information which may be used to identify you, for example your address, NHS number and bank details. Any information which you tell the Arthritis Virtual Assistant, including any personal information or sensitive personal information, will be transferred to the IBM Watson platform.

The Arthritis Virtual Assistant will store the information you give it on IBM servers for up to 90 days and Arthritis Research UK will retain it for up to 12 months so that we can analyse the conversations and improve answers.

Volunteer-delivered services

Arthritis Research UK offers a number of volunteer-delivered services. These are:

  • Joint Understanding Peer Support Pilot
  • Living Well with Arthritis
  • Young People and Families Service
  • Staying Connected
  • Working Well with Arthritis

When you enrol with one of these services, we'll set out clearly what's involved. In the majority of cases, you'll take part in a particular element of the service, or attend a workshop or event. We regard your agreement to participate in services and relevant elements as a consent for us to perform all data processing required for that service or element. This includes:

  • communicating with you by email (or another channel) to inform you of the opportunities available
  • managing your choice of events or activities
  • internal administration of the service
  • sending you details of any events or activities you have signed up to
  • reviewing information you provide to make the service relevant
  • sharing information with our volunteers, and selected information with venues to ensure access to events and that the event happens safely
  • where a service is oversubscribed, maintaining a waiting list.

Evaluation

For people who are engaged in a service we may collect data for the duration of their time in the service to help us evaluate outcomes.

We review our services to ensure they're effective and meeting the needs of people with arthritis. We may contact you for feedback or for our annual survey, and we may use information about your participation to help us assess outcomes and develop new opportunities. We also monitor equal opportunities.

Where we're using special category data (data concerning health, racial or ethnic origin, political opinions, trade union membership, religious or philosophical beliefs, sex life or sexual orientation, genetic or biometric data), we'll seek your consent.

We may share data with an external evaluation company, providing you have consented to this. We may also share information with co-funders of services where this is required as a condition of that service.

Branches (ex-Arthritis Care)

If you're a member of one of our branches, or join a branch, we'll keep a record of this. Branches will keep their own records and will contact people about local events and opportunities with consent.

Communications

We often need to contact you by post, email or telephone or text message about a service you have signed up for, an order you have made, or a donation. We'll never do so without a good reason related to the service or function. We may also contact you occasionally with critical legal and technical information and, unless you're on a suppression list, updates to this privacy notice. Where possible, we try to respect your preference as to the method of communication.

We use specialist suppliers to process and manage communications.

Direct Marketing

We like to tell our supporters about our work and how you can help us, but we understand that not everyone wants to hear this. We only send marketing materials to supporters who want to hear from us in the ways that they want to hear from us. Our forms have clear questions and all our messages include information on how to opt out.

We'll never send a marketing email or text message, or make a phone call without your direct consent for us to contact you in this way. If you've provided us with your postal address then we may send you direct mail unless you have told us that you would prefer not to hear from us in this way.

We may send you information about a range of topics. These include:

  • our latest news
  • information about the services we provide and our research activities
  • how you can support us by events participation, joining one of our branches, volunteering, leaving a legacy, entering a raffle or making a donation
  • how you can campaign for us.

We try to make our messages relevant to your relationship with us and may review how you've supported us in the past to help with this. If you don’t want to hear from us, that’s fine. Just let us know when you provide your details, click the “unsubscribe” link in any email we send, or contact our supporter care team on supportercare@arthritisresearchuk.org or 0300 790 0400. We'll retain your details on a suppression list to help ensure that we don't continue to contact you in future unless we receive a direct request otherwise. You can also contact the supporter care team if you want to let us know your preference as to the topics you may receive.

We may contact professionals (for example people working in the healthcare industry) at corporate or business addresses directly by any channel, without opt-in consent. However, we will always offer an opportunity to refuse marketing materials from us.

We'll send information by email, or contact you by phone, for a period of up to two years after any activity to support us (including giving consent, making a donation or undertaking another fundraising activity and using one of our services). We may also send information by post for up to five years after an activity. We wouldn't treat a future decision not to opt in as a request to stop sending information if we already have your permission. At the end of these periods we may contact you to encourage you to remain in touch with us.

We don't sell or share personal details to third parties for the purposes unrelated to our own marketing. But we may need to share data so we can use analytical tools and mailing services provided by suppliers.

Direct marketing is vital to spreading our message and is in our legitimate interest, except for transmission by email, SMS and telephone where we obtain your consent first, unless we're clear we're contacting you only in a professional capacity. In limited circumstances it may be fairer to obtain your consent before sending you any marketing information, in which case we'd also rely on consent as a legal basis for transmission by post. We'll also seek your consent before contacting you via social media.

For service and technical communications, we also rely on legitimate interest, but underpinned by a more general consent when related to a service that someone has signed up to.

Where you request, we'll maintain a record for the purpose of suppressing future communications with you or to stop other data processing. This will be done following a direct request, or notification of registration with a dedicated preference service, such as the Fundraising Preference Service or Telephone Preference Service.

Public figures and Arthritis Champions

We may obtain and store details about people who publicly express support or interest in arthritis-related issues. We'll also store details of public figures, such as MPs, who express an interest in our work and the reason for this interest.

We'll use this information to contact people in order to better raise awareness of arthritis and our work, and to seek changes to public or other policies when this is appropriate.

Fundraising

Processing donations

Where you make a donation or give us permission to claim gift aid, we must collect certain information about you in order to satisfy our legal obligations under audit and accounting rules.

If you use a debit or credit card to donate to us or over the phone, we'll ensure that this is done securely in line with the PCI DSS standards by us or our contracted suppliers. All credit and debit card details are securely destroyed once the payment or donation has been processed.

Volunteering and participating in events

We need to keep detailed records about people who volunteer for us participate in events to guarantee that things are done correctly. We obtain your consent for this as part of the registration/sign-up process but there are a number of “behind-the scenes” data processing activities for which we have a legitimate interest arising from your decision to participate.

If we run an event in partnership with another named organisation, your details may need to be shared with that organisation. We'll be very clear what will happen to your data when you register.

You may, of course, withdraw your consent for this processing where you no longer wish to volunteer or participate in a given event.

Branches (ex-Arthritis Research UK)

If you are a member of one of our branches, or join a branch, we'll keep a record of this. We'll use your information and will provide information via your head of branch. Branches will keep their own records of members and supporters and will contact supporters about local events and opportunities with consent. Training, workshops and other events may require data processing to administer, and this is obtained from your consent to attend.

Building profiles of supporters

We use categorisation, profiling and screening techniques to ensure communications are relevant and timely, and to provide an improved experience for our supporters. These techniques also allow us to target our resources effectively, which donors consistently tell us is a key priority for them.

We do this because it allows us to understand the background of the people who support us and helps us to make appropriate requests to supporters who may be able and willing to give more than they already do while avoiding inappropriate requests to other supporters. Finally, understanding what engages our existing supporter base enables us to better target advertising to recruit new supporters.

We may group supporters into categories, to better understand and identify common features. Some of these categories may be chosen by the supporter, for example when they become a branch member, and this choice indicates consent. We may create other groups of supporters based on their history or the nature of the relationship they have with us.

When building a profile we may analyse geographic, demographic and other information relating to you in order to better understand your interests and preferences in order to contact you with the most relevant communications. In doing this, we may use additional information from third-party sources when it's available. Such information is compiled using publicly available data, for example addresses, job titles, listed directorships or typical earnings in a given area. We may also pass your information to our suppliers, who perform profiling and analysis on our behalf. Information that we believe enhances your understanding may be added to your record.

We believe we have a legitimate interest as this information enables us to improve our customer experience and raise more funds to meet the challenges of arthritis, sooner, and more cost-effectively, than we otherwise would. Nevertheless, we recognise that your privacy matters to you, and we only undertake profiling and screening where we're confident that it wouldn't cause you harm, and we regularly review these activities and how we go about them. If you'd like to discuss our profiling and screening activity in more detail, or you would prefer us to exempt you from these activities, please contact our supporter care team on supportercare@arthritisresearchuk.org or 0300 790 0400..

If you consent to give us more personal information about yourself, such as to tell us that you are a person with arthritis, we will regard that as a consent for profile-building.

Legacy administration

When we're left a gift in a will, we receive copies of that will, which often contains the personal data of other beneficiaries. We'll keep copies of the will record in our files in accordance with our retention policy but won't use personal data beyond what's necessary to administer the legacy.

Using our website

We'll use information we collect about your internet browsing to:

  • identify your approximate location
  • block disruptive or unauthorised use
  • record or limit traffic
  • improve our site to ensure that content is presented in the most effective manner for you and for your computer.

If you enter your details onto one of our online forms, and you don’t ‘send’ or ‘submit’ the form, we may contact you to see if we can help with any problems you may be experiencing with the form on our websites.

We also use cookies, as set out in our cookies policy. We also use third-party services to manage and administer our website functionality.

Online community

The online community on Arthritis Care's website asks you to provide your email address when you register and may contact you about administrative issues and changes to the forum. With your consent, we may also use your email address to send you information about our work (see Direct marketing, below).

Posts to the forum are anonymous but are likely to contain sensitive information. We advise users to be careful not to post information which would allow them to be identified. To make the online community and our information as helpful as possible, we'll sometimes use what's written to promote what we do to other people. We'll always do this anonymously, removing any names or identifiable details from what we use unless we gain your express permission (see also Sharing your story, below).

Our online shop

Where you make a purchase or order via our online shop we must collect certain information about you to process your order and to satisfy our legal obligations under audit and accounting rules.

If you use a debit or credit card, we'll process this securely in line with the PCI DSS standards by us or our contracted suppliers. All credit and debit card details are securely destroyed once the payment or donation has been processed.

Sharing your story

Some people choose to tell us about their experiences with arthritis to help further our work by publicising the impact that arthritis can have. This may include them sharing sensitive information related to their health and family life in addition to their biographical and contact information.

We use some of the information provided, including gender, ethnicity or the type of arthritis people have experience with, to publicise our services, raise the profile of arthritis in the media, fundraise, or recruit volunteers and campaigners.

If we have the explicit and informed consent of the individuals, or their parent or guardian if they're under 18, this information may be made public by us at events, in materials promoting our campaigning and fundraising work, or in documents such as our annual report.

We'll only use photographs with the consent of the subject. We may use photographs to promote our services and activities, or to encourage people to support us.

If you're a healthcare professional

If you seek information from us in a professional capacity (for example if you're a healthcare professional, an employee of a company that supports us or a trustee in a registered trust) or join one of our professional networks, we may treat your details slightly differently from other customers and supporters.

As well as your contact details and any financial information we require to process transactions, we'll also store details about your role and who you work for. We may also ask for information about your experiences linked to arthritis.

We'll mainly use your data to:

  • manage participation in our professional networks
  • provide you with the information, services or products you asked for
  • administer your organisation’s donation or support fundraising and participation in our activities
  • keep a record of your organisation’s relationship with us and your role in this
  • send you relevant marketing materials (see section on Direct marketing, below)
  • understand how we can improve our services, products or information
  • manage feedback we receive from you.

Where one of our service customers provides us with your details as their personal GP or other clinician, we have a legitimate interest to store your name on their file and to contact you with their consent.

If you undertake research for us

We'll store contact details and financial details of researchers and suppliers in order to manage and process grant applications, grants, contracts and payments. This includes details of staff and co-researchers/sponsors where these are provided by principal investigators. Where partial information is provided, we'll complete the details using publicly available information.

We'll retain a directory of researchers and suppliers in order to issue future offers. We may also contact people who aren't in our directory where publicly available information indicates a grant may be of interest.

Grant processing and management in this way is a legitimate interest for Arthritis Research UK.

We host a number of networks, panels and committees for researchers and reviewers. If you join one of these, we'll use your personal details for administration and to communicate with you.

If you work for, or represent a third party organisation

If you seek information from us in a professional capacity (an employee of a company that supports us or supplies services, or a trustee in a registered trust), we may treat your details slightly differently from other customers and supporters.

As well as your contact details and any financial information we require to process transactions, we will also store details about your role and who you work for. We may also ask for information about your experiences linked to arthritis.

We'll mainly use your data to:

  • manage participation in our professional networks
  • provide you with the information, services or products you asked for
  • administer your organisation’s donation or support fundraising and participation in our activities
  • keep a record of your organisation’s relationship with us and your role in this
  • send you relevant marketing materials (see section on Direct marketing, below)
  • understand how we can improve our services, products or information
  • manage feedback we receive from you.

We will store contact details and financial details of suppliers in order to manage and process contracts and payments. We will retain a directory of suppliers in order to issue future offers.

Providing service to us or applying to work for us

Applying to work for us

We'll maintain detailed employee records to manage current staff and to make payments to current and past employees.

We may store their personal details alongside any other information provided by people who express an interest in working for us, whether via a formal application or expressed informally.

Providing services to us

We'll store contact details and financial details of suppliers in order to manage and process contracts and payments. We'll retain a directory of suppliers in order to issue future offers.

We'll store named contacts at a particular supplier as part of these records which we will use for management, audit and communication purposes.

Information about our use of cookies

When you enter a site, your computer or other device may automatically be issued with a cookie. Many sites do this whenever a user visits their site, in order to track traffic flows.

A cookie is a small text file that we store on your browser or the hard drive of your computer if you agree. Cookies identify your computer to our server. Cookies in themselves don't identify the individual user, just the computer used.

Our websites use cookies to distinguish you from other users of our websites. This helps us to provide you with a good experience when you browse our websites and also allows us to improve our sites. By continuing to browse the sites, you're agreeing to our use of cookies.

What cookies we use

Strictly necessary cookies

These are cookies that are required for the operation of our websites. They include, for example, cookies that enable you to log into secure areas of our websites, use a shopping cart or make use of e-billing services.

Analytical/performance cookies

They collect anonymous information and allow us to recognise and count the number of visitors and to see how visitors move around our websites when they're using it. This helps us to improve the way our websites work, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies

These are used to recognise you when you return to our websites. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies

These cookies record your visit to our websites, the pages you have visited and the links you have followed. We'll use this information to make our websites and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are most likely to be analytical/performance cookies or targeting cookies.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookies' name

Purpose

Expiry period

__unam Tracking 275 days
_dc_gtm_UA536422411 Tracking Google analytics/Doubleclick campaign manager 0 days
_ga Tracking Google analytics 730 days
_gat_UA536422411 Tracking Google analytics 0 days
_gat_UA596350181 Tracking Google analytics 0 days
_gat_UA85803222 Tracking Google analytics 0 days
.ASPXAUTH Strictly Necessary Microsoft .NET. Used to identify logged in user 0 days
SC_ANALYTICS_SESSION_COOKIE Performance/Tracking Sitecore web analytics. Tracks pages visited by a user in a session. Browser session
SC_ANALYTICS_GLOBAL_COOKIE Performance/Tracking Sitecore web analytics. Identify repeat visits. 0 days

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our sites.

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Tracking and analysis of website traffic

We use tracking technologies and cookies to enable us to provide you with the best possible user experience and to ensure that we make the most out of our fundraising investments. These technologies record information you or your computer provide to our website. Arthritis Research UK’s site is built on a platform called Sitecore, which has tracking and analytics built into it. This information will be used in line with our privacy policy.

Below is the list of our trusted services providers who use and deploy cookies and tracking technologies:

  • Hotjar
  • VWO
  • Google Analytics
For more information, go to www.arthritisresearchuk.org.
Arthritis Research UK fund research into the cause, treatment and cure of arthritis. You can support Arthritis Research UK by volunteering, donating or visiting our shops.