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Stairlift breakdowns and safety

It’s extremely rare for lifts to stop working in the middle of a journey, but monitoring alarms are available if you want one. These have a small transmitter with a button, which will contact an emergency monitoring centre when pressed. Some people carry a cordless or mobile phone on the lift.

If you live on your own we recommend putting a phone extension on the upper floor, just in case the lift isn’t working when you need to use it.

The safety record of stairlifts and homelifts is good. There are few breakdowns, and accidents are extremely rare.


0800 5200 520

Our new helpline: Call us for free information, help and advice on your type of arthritis. Open Mon–Fri 9am–8pm.

All calls are recorded for training and quality purposes

Virtual Assistant

Our new Arthritis Virtual Assistant uses artificial intelligence to answer your arthritis related questions 24/7.

Ask a question
For more information, go to
Arthritis Research UK fund research into the cause, treatment and cure of arthritis. You can support Arthritis Research UK by volunteering, donating or visiting our shops.