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Project Manager x 2

Location: London or Chesterfield (with travel between sites as required)
Hours: full-time, 35 hours per week
Salary: £33,000 - £36,000 + benefits
Contract type: Permanent
Closing date: by midnight on Sunday 19 August

Download the Job descriptions for the Customer Engagement and Experience Project Manager (Word 213KB) or Data Governance Project Manager (Word 213KB)


We have two exciting opportunities for skilled, experienced and enthusiastic Project Managers to deliver the whole life-cycle of priority projects across the Charity. Initially, one will focus on Customer Engagement and Experience and the other Data Governance.

About the role

These roles are being established during a period of accelerated change and are challenging but exciting opportunities to be involved in high impact, organisation changing projects.

Project Manager for Customer Engagement and Experience

You will initially be deployed in support of the customer engagement & experience project but will lead on other underpinning priority projects moving forward. This is a key project that contributes to the wider Data Governance Programme, which is currently a significant organisational priority. As Project Manager for this role you will play an important part in supporting the improvement of quality customer engagement across the charity and the impact of existing data assets. Our Customer Engagement & Experience team have a goal to develop a single customer view of a contact with the systems and processes to help deliver a seamless, personalised, valued and relevant customer-centric experience.

Project Manager for Data Governance

You will initially be deployed in support of the data governance programme but will lead on underpinning priority projects. You will work effectively with stakeholder and governance / reporting arrangements supporting our Development Programme Managers and Leadership Management Group to deliver prioritised programmes. Previous data governance project experience is not a key requisite of this recruitment. We seek a project management specialist with a broad range of project experience.

In both these roles you will have the opportunity to influence the scope and brief of various projects and be responsible for planning, initiation and implementation phases, managing the whole lifecycle. These projects and work-packages will shift over time to reflect our organisational priorities. The outputs of these projects will have high level significance to a national audience and so this is a great opportunity to add significant experience to your career as a project manager.

Key requirements

The ideal candidate will bring:

  • at least 2 years of experience in a project management role, successfully managing the whole lifecycle of large, complex and long-term projects
  • the ability to recognise and articulate problems, and to develop solution options and recommendations.
  • strong organisational skills including the ability to balance and independently manage workload that includes multiple concurrent priorities.
  • an enthusiastic and flexible approach: able to work closely and adaptively with the immediate team and collaboratively across the entire organisation and a range of stakeholders.
  • high levels of problem-solving, innovation and creativity.
  • strong analytical skills and experience of monitoring project management variables

While your project management skills and knowledge will be vital, this role will not require specialist skills or knowledge related to data governance.

How to apply

To apply please submit:

  1. a concise, up-to-date CV
  2. along with a supporting statement demonstrating how you meet the key requirements set out in the Project Manager job descriptions focusing on either Customer Engagement and Experience (Word 213KB) and / or Data Governance (Word 213KB)
  3. please include where you’ve seen this role advertised
  4. please specify which role you’d be interested in

Email your completed application to by midnight on Sunday 19 August


Interviews will take place on Friday 24 August at our Chesterfield office.

About us

Arthritis Care and Arthritis Research UK merged on 1 November 2017. We believe that together we can overcome the pain, isolation and fatigue of arthritis and have a greater positive impact on the lives of 10 million people across the UK who are currently living with the condition.

Our ambition is to invest in breakthrough treatments, change attitudes towards arthritis, reach many thousands more with the information and support they need, and influence the provision of services and more essential research into better treatments and cures.

Read more about our merged organisationworking for us and what we offer.

Promoting Equality in the workplace
Arthritis Research is a Registered Charity No: 207711 and in Scotland No. SC041156

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Arthritis Research UK fund research into the cause, treatment and cure of arthritis. You can support Arthritis Research UK by volunteering, donating or visiting our shops.