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Giving us feedback

We value your feedback – whether it’s a compliment, comment or complaint. It’s really important to us to know what we’re doing well and what we can improve on.

How can I give feedback to Arthritis Research UK?

You can give us feedback by contacting our supporter care team:

Phone: 0300 790 0444

Supporter care team
Arthritis Research UK
Copeman House, St Mary’s Court
St Mary’s Gate
Chesterfield S41 7TD

In order for us to respond to your feedback effectively, we need to record your name and address.

Please let us know if you’re not happy for us to do this and we’ll only use your details to reply to your complaint. But because we’re not keeping your details on our database, we can’t make sure that we don’t contact you again in the future.

What will Arthritis Research UK do with my feedback?

We’ll always treat your feedback seriously.

Our team will treat you with courtesy, fairness and discretion.

We aim to respond within five business days. If we need to investigate further, we’ll let you know we’ve received your feedback and tell you how long it’ll take to resolve.

What if I’m not satisfied?

Your feedback will be referred to a senior member of staff who will work with our complaints and feedback coordinator to try to resolve the issue.

Fundraising RegulatorIf your complaint is about fundraising, you can contact the Fundraising Regulator for an independent investigation:

Fundraising Regulator
2nd floor CAN Mezzanine Building
49-51 East Road
London N1 6AH

Phone: 0300 999 3407

The Lotteries Council Arthritis Research UK are a member of The Lotteries Council and if we are unable resolve a raffle complaint to your satisfaction we can refer it to an alternative dispute resolution service, which is independent of the charity.

Where can I find more information?

For more information, download our Feedback procedure (PDF 444 KB).

Fundraising standards

Arthritis Research UK is proud to be a member of the Institute of Fundraising, and as such we are committed to the principles of honesty, accountability and transparency with regard to fundraising

We're now

Versus Arthritis.

You're being taken through to our new website in order to finish your donation.

Thank you for your generosity.

For more information, go to
Arthritis Research UK fund research into the cause, treatment and cure of arthritis. You can support Arthritis Research UK by volunteering, donating or visiting our shops.