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Virtual Assistant

Our new Arthritis Virtual Assistant uses artificial intelligence to answer your arthritis related questions 24/7.

Ask a question


0800 5200 520

Open Mon–Fri 9am–8pm.

All calls are recorded for training and quality purposes.


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What can it do?

Welcome to the beta Arthritis Virtual Assistant. At the moment it can give you general information about your condition and medication, and provide you with useful exercises to help manage your arthritis.

Why do we need your help?

The Arthritis Virtual Assistant has been built to learn and improve with every use. That way, whenever you use it, you’re indirectly helping another person get the answers that they need for their arthritis.

What can you ask?

You'll get the best response if your question relates to a single type of arthritis, and is expressed as clearly and simply as possible. For example, "What are the best exercises for osteoarthritis?" or "What are the side effects of methotrexate?"


Are you sure you want to close your conversation?

Your conversation will not be visible the next time you visit the Arthritis Virtual Assistant. If you want to keep a copy of the advice you've been given, you can print it using the button at the top of the chat window.

How would you rate your experience so far?


Arthritis Virtual Assistant

The Arthritis Virtual Assistant (AVA) allows you to ask questions and get answers about your condition and how best to manage it. It’s based on over 80 years of our research and uses artificial intelligence to decide on the best responses to give you. The AVA is currently in ‘beta’ testing which means it’s still learning and will improve as more people use it.

The AVA provides general information. For further info, or if you have any concerns you should speak to a healthcare professional.

The AVA is intended for UK users. Medical practice may differ in different regions, so please seek local advice instead of using the AVA if you are outside the UK.

By using the AVA you confirm that you understand and accept the terms of use and consent to how we will use the information you provide.

See full terms
Helpline 0800 5200 520 More information

Call us for free information, help and advice on your type of arthritis.

All calls are recorded for training and quality purposes.
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Where does it hurt?

Arthritis and musculoskeletal conditions can affect all parts of the body, in different ways, for different people. Many of these conditions cause pain.

Navigate our information by pointing to where you're experiencing pain on our body diagram. You'll find everything from types of arthritis and how to deal with day-to-day pain, to drugs and dietary advice.


This is where you can find out in-depth information about the pains of arthritis, including common aches and pains, causes, treatments and how you can find ways of improving day-to-day life.

Common aches and pains

We explain the common causes of pain in different parts of the body, how they're diagnosed and the importance of self-help measures.

Participants in a yoga class doing back stretches

Exercises to manage pain

Exercises can help to manage pain and prevent future symptoms. Try our exercises for different types of joint pain.

A woman and a man sat in a crossed-legged yoga pose meditating

Living with long-term pain

If you're living with long-term pain. our self-management information will tell you about different approaches to pain relief and who you can ask for support.


There are about 200 different musculoskeletal conditions. Arthritis is a term used by doctors to describe inflammation within a joint. Find your condition in our A–Z guide.


Osteoarthritis is the most common form of joint disease. The surfaces within your joints become damaged so the joint doesn’t move as smoothly as it should. It causes joint pain and stiffness.

A woman holding her hand in front of her

Rheumatoid arthritis

Rheumatoid arthritis is the second most common form of arthritis in the UK. It mainly affects the body’s joints, causing inflammation, pain and swelling.

A woman on a sofa looking thoughtful


Fibromyalgia is a common long-term condition that causes widespread pain and often a variety of other symptoms. Self-management is a key part of the treatment.


Different types of arthritis are treated with different drugs. Drugs are given to improve the symptoms and, where possible, to slow or halt the progress of the condition. Find drugs in our A–Z list.

Steroid injections

Steroid injections can be a rapid and effective treatment for joint pain and inflammation and are used for a number of different conditions.


Amitriptyline is used to treat chronic (long-term) pain caused by arthritis, spinal problems, fibromyalgia, chronic headaches and peripheral neuropathy.


Methotrexate should effectively treat rheumatoid arthritis, juvenile idiopathic arthritis, vasculitis and psoriatic arthritis, and stop them causing damage to your joints.


0800 5200 520

Our new helpline: Call us for free information, help and advice on your type of arthritis. Open Mon–Fri 9am–8pm.

All calls are recorded for training and quality purposes

Virtual Assistant

Our new Arthritis Virtual Assistant uses artificial intelligence to answer your arthritis related questions 24/7.

Ask a question

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