Privacy policy
Privacy Policy
At Arthritis Research UK we are committed to protecting
your privacy. This policy is made in the light of the requirements
of the Data Protection Act 1998.
If you have any questions about the policy, please write to
us at Arthritis Research UK, Copeman House, St Mary’s
Court, St Mary’s Gate, Chesterfield S41 7TD or by email digitalcommunity@arthritisresearchuk.org
How do we collect information?
We will obtain personal information from you when you enquire
about our activities, register with us, request an e-newsletter,
make a donation to us or otherwise provide us with personal
information.
What information do we collect?
The types of information collected might include names, date of
birth, e-mail address, postal address, telephone number, fax number
and credit/debit card details and, if you consent, some sensitive
data.
How do we use this information?
We will use your personal information to provide you with the
services, products or information you have requested, for
administration purposes and, if you have given consent, for
fundraising purposes.
We will not sell or swap your details with any third parties but
we may share your information with our service providers, agents
and associated organisations authorised to act on our behalf to
provide the services you have requested.
For instance, when you order literature, buy goods or donate, we
may need to pass your information to companies who provide
warehousing, mailing, order processing, payment processing and
other services for us. However they can only use your information
to deliver those services.
We will not share your personal information with third parties
or used in any other way other than described in this policy,
unless required by law.
You can change your mind at any time by contacting Supporter
Services at Arthritis Research UK, Copeman House, St Mary’s
Court, St Mary’s Gate, Chesterfield S41 7TD or digitalcommunity@arthritisresearchuk.org
Sensitive data
Under the Data Protection Act 1998 any data about an
individual’s physical health condition is called sensitive data.
The Data Protection Act 1998 requires that we obtain your ‘explicit
consent’ to collect such sensitive data. We therefore ask you to
tick a box to indicate your consent.
Your sensitive data will be used only for the following
purposes: to enable our employees to provide you with information
and services appropriate to your interests and preferences, or to
enable contracted service providers to provide you with services
relating to our communications with you.
We sometimes aggregate statistics about our supporters, donors
and customers to enable us to operate more effectively, but these
statistics do not include information from which individuals can be
identified.
Do we use ‘Cookies’?
‘Cookies’ are small pieces of information sent by a web server
to a web browser, enabling the server to collect information from
the browser. Typically this takes the form of a small text file
deposited on your computer’s hard drive.
Arthritis Research UK uses cookies to ensure that you can
interact with our website successfully, to identify you when you
visit our website and to keep track of your activity patterns. The
use of cookies does not give us access to the rest of your
computer.
If you want to prevent our cookies being stored on your computer
in future, you may do so by referring to your internet browser’s
instructions. You can do this by clicking on the “Help” menu.
Please note however that if you disable our cookies you may not be
able to access certain services or facilities on our website and
your use of our site may be restricted.
How do we protect personal information?
We use a secure server when you make a donation via our website.
We also take appropriate measures to ensure that all the
information disclosed to us is kept secure, accurate and up to date
and kept only for so long as is necessary for the purposes for
which it is given.
Unfortunately, no data transmission over the Internet is 100%
secure. While we make every reasonable effort to ensure that
information sent to us is done so securely, we cannot warrant the
security of information transmitted to us through the internet.
When you transmit information to us via the internet, you do so at
your own risk.
Will we disclose the information we collect to outside
parties?
As indicated above, we may pass your information to our service
providers, agents and associated organisations, providing these
organisations have satisfied our criteria for information security
and data protection. We may need to disclose your information if
required to do so by law.
Accessing and updating your information held by
Arthritis Research UK
If your personal details change, please help us to keep your
information up to date by notifying us at: Arthritis
Research UK, Copeman House, St Mary’s Court, St Mary’s Gate,
Chesterfield S41 7TD.
Arthritis Research UK will correct or remove information it
holds about you which you tell us is inaccurate.
Under the Data Protection Act 1998 you have the right to ask for
a copy of the information we hold about you (for which we may
charge a small fee) and to have any inaccuracies in your
information corrected. Such requests need to be made in writing to
the address above.
Changes to this Privacy Statement
Despite any changes we make to this privacy statement we will
always use your personal data for the purposes we outline in this
privacy statement unless you give your express consent for us to do
otherwise, and in accordance with the Data Protection Act 1998.