Giving us feedback
We value your feedback – whether it’s a compliment, comment or complaint. It’s really important to us to know what we’re doing well and what we can improve on.
How can I give feedback to Arthritis Research UK?
You can give us feedback by contacting our supporter care team:
Phone: 0300 790 0444
Supporter care team
Arthritis Research UK
Copeman House, St Mary’s Court
St Mary’s Gate
Chesterfield S41 7TD
In order for us to respond to your feedback effectively, we need to record your name and address.
Please let us know if you’re not happy for us to do this and we’ll only use your details to reply to your complaint. But because we’re not keeping your details on our database, we can’t make sure that we don’t contact you again in the future.
What will Arthritis Research UK do with my feedback?
We’ll always treat your feedback seriously.
Our team will treat you with courtesy, fairness and discretion.
We aim to respond within five business days. If we need to investigate further, we’ll let you know we’ve received your feedback and tell you how long it’ll take to resolve.
What if I’m not satisfied?
Your feedback will be referred to a senior member of staff who will work with our complaints and feedback coordinator to try to resolve the issue.
If your complaint is about fundraising, you can contact the
Fundraising Regulator for an independent investigation:
2nd floor CAN Mezzanine Building
49-51 East Road
Phone: 0300 999 3407
Email: email@example.com Where can I find more information?
For more information, download our
Feedback procedure (PDF 267 KB).