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Fundraising standards

Arthritis Research UK is proud to be a member of the Fundraising Standards Board, and as such we are committed to the principles of honesty, accountability and transparency with regard to fundraising.

Our fundraising promise represents a commitment to the highest standards of good practice and ensures that all our fundraising activities are open, legal and fair. For more information, visit

Our fundraising promise

As members of the scheme, we follow the Institute of Fundraising's Codes of Fundraising Practice and comply with the key principles embodied in the Codes and in this Promise.

We're committed to high standards

  • We do all we can to ensure that fundraisers, volunteers and fundraising contractors working with us to raise funds comply with the codes and with this promise.
  • We comply with the law including those that apply to data protection, health and safety and the environment.

We're honest and open

  • We tell the truth and don't exaggerate.
  • We do what we say we're going to do.
  • We answer all reasonable questions about our fundraising activities and costs. Please contact us or see our Annual Review if you require further details.

We're clear

  • We're clear about who we are, what we do and how your gift is used.
  • Where we have a promotional agreement with a commercial company, we make clear how much of the purchase price we receive.
  • We give a clear explanation of how you can make a gift and amend a regular commitment.

We're respectful

  • We respect the rights, dignities and privacy of our supporters and beneficiaries.
  • We won't put undue pressure on you to make a gift and if you don't want to give or wish to cease giving; we'll respect your decision.
  • If you tell us that you don't want us to contact you in a particular way we won't do so.

We're fair and reasonable

  • We take care not to use any images or words that cause unjustifiable distress or offence.
  • We take care not to cause unreasonable nuisance or disruption.

We are accountable

  • If you're unhappy with anything we've done while fundraising, you can contact us to make a complaint.
  • We have a feedback procedure which deals with complaints. If we can't resolve your complaint, we accept the authority of the FRSB to make a final decision.
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Giving us feedback

We value your feedback – whether it’s a compliment, comment or complaint. It’s really important to know what we’re doing well and what we can improve on.

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Arthritis Research UK fund research into the cause, treatment and cure of arthritis. You can support Arthritis Research UK by volunteering, donating or visiting our shops.