Close

We are using cookies to give you the best experience on our site. Cookies are files stored in your browser and are used by most websites to help personalise your web experience.

By continuing to use our website without changing the settings, you are agreeing to our use of cookies.

Find out more
For more information, go to www.arthritisresearchuk.org

Fundraising standards

Fundraising Regulator 

Arthritis Research UK is proud to be registered with the Fundraising Regulator; the independent regulator of charitable fundraising. The Fundraising Regulator was established in 2016 to strengthen the system of charity fundraising and restore public trust in fundraising.

Our fundraising promise represents a commitment to the highest standards of good practice and ensures that all our fundraising activities are legal, open, honest and respectful. We are committed to the standards set by the Codes of Fundraising Practice which makes clear the standards expected of all charitable fundraising organisations across the UK. The standards were developed by the fundraising community through the work of the Institute of Fundraising (IoF) and Public Fundraising Association (PFRA). For more information, please visit www.fundraisingregulator.org.uk

We are also a member of the Institute of Fundraising; the professional membership body for UK fundraising created to support fundraisers through leadership and representation; best practice and compliance; education and networking. For more information, please visit www.institute-of-fundraising.org.uk

Our fundraising promise

We will commit to high standards

  • We will adhere to the Fundraising Code of Practice
  • We will monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this Promise
  • We will comply with the law as it applies to charities and fundraising
  • We will display the Fundraising Regulator badge on our fundraising material to show we are committed to good practice

We will be clear, honest and open

  • We tell the truth and don't exaggerate.
  • We will do what we say we are going to do with donations we receive
  • We will be clear about who we are and what we do
  • We will give a clear explanation of how you can make a gift and change a regular donation
  • Where we ask a third party to fundraising on our behalf, we will make this relationship and the financial arrangement transparent
  • We will be able to explain our fundraising costs and show how they are in the best interests of our cause if challenged
  • We will ensure our complaints process is clear and easily accessible
  • We will provide clear and evidence based reasons for our decisions on complaints

We will be respectful

  • We will respect your rights and privacy
  • We will not put undue pressure on you to make a gift. If you do not want to give or wish to cease giving, we will respect your decision
  • We will have a procedure for dealing with people in vulnerable circumstances and it will be available on request
  • Where the law requires, we will get your consent before we contact you to fundraise
  • If you tell us that you don’t want us to contact you in a particular way we will not do so. We will work with the Telephone, Mail and Fundraising Preference Services to ensure that those who choose not to receive specific types of communication don’t have to

We will be fair and reasonable

  • We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public
  • If you are unhappy with anything we’ve done whilst fundraising, you can contact us to make a complaint. We will listen to feedback and respond appropriately to compliments and criticism we receive
  • We will have a copy of our complaints procedure which will be available on our website or available on request
  • Our complaints procedure will let you know how to contact the Fundraising Regulator in the event that you feel our response is unsatisfactory
  • We will monitor and record the number of complaints we receive each year and share this data with the Fundraising Regulator on request
Back to About us

Giving us feedback

We value your feedback – whether it’s a compliment, comment or complaint. It’s really important to know what we’re doing well and what we can improve on.

For more information, go to www.arthritisresearchuk.org.
Arthritis Research UK fund research into the cause, treatment and cure of arthritis. You can support Arthritis Research UK by volunteering, donating or visiting our shops.